World of Troop is happy to accept returns, only if the the wrong item is shipped. We will do our best to accommodate size exchanges. All requests for returns/exchanges must be made within 10 days of receipt of the order.
If your order is eligible for a return/exchange, the item(s) must be unused and in the same condition when received. The item(s) must also be in the original packaging. For any further questions regarding your return, please contact us at firstname.lastname@example.org.
In order to expedite the return process, we will require your original order number.
Once your return is received and inspected, we will confirm that we have received your returned item(s) via the email address provided at the time of purchase. At this time, we will also confirm the approval or rejection of your return. If approved, your return will be processed and the exchange item(s) will be shipped within 3 to 5 business days.
If we make a mistake and send you the wrong item, then your shipping costs WILL be refunded. We are not liable for return shipping costs for customers to return product back due to an error made while ordering.